365-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If something isn’t right after we leave, you call us, and we come back out and fix it – no charge, no argument, no paperwork maze to run first. That’s the whole thing. The 365-Day Done Right Promise isn’t a slogan on a brochure. It’s a written commitment on every completed job, and it runs for a full year from the date of service. If a repair we made fails within that window, the return visit is free and so is the fix. You don’t need to prove anything, escalate to a manager, or find your receipt. You tell us it’s not right, and we schedule a technician to come back and make it right. Alcott Chimney Sweep has been doing this since 2002, and Threshold Group stands behind every location that carries the Threshold Verified designation – which means the guarantee isn’t only as good as the crew that showed up on the day.

Call (336) 863-3889

Why We Answer Fast, Everywhere

A one-truck operation is great until the owner gets sick, goes on vacation, or has three jobs ahead of yours. We built something different on purpose. Alcott Chimney Sweep runs local crews across 22 states, all dispatched through a national system that keeps appointment windows honest. When you call (336) 863-3889, a real person picks up – not a voicemail, not a callback queue. That’s true at 11 p.m. on a Sunday when something smells like smoke, and it’s true on a Tuesday afternoon. And because our technicians drive stocked vehicles and work specific service territories, we’re not calling you back from a city two hours away trying to figure out logistics. The local crew exists. The parts are on the truck. The system behind it is national. That combination is genuinely hard for a small independent to replicate, and it’s the reason we can confirm your appointment within one business hour and get most visits on the calendar within two business days.

How We Make It Right

You Tell Us

Call (336) 863-3889 and tell the person who answers what isn’t right. There’s no online form to submit first, no case number to request, no waiting period. The person on the phone has the authority to open a return visit on the spot. We’ll ask a few plain questions – what we did, when, what you’re seeing now – and that’s it.

We Come Back Out

A technician is scheduled to return, usually within two business days. You’ll get the same pre-visit notice you got the first time: the technician’s name, photo, and a heads-up before they arrive. Same standards, no shortcuts on the second trip.

We Fix It

The return visit covers the original scope of work. If a repair we completed failed, we redo it at no charge, using the same professional-grade materials – DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, or Copperfield, depending on what the job calls for. No substitutions, no bill at the door.

You Sign Off

We don’t consider the job closed until you’re satisfied with what we’ve done. Before the technician leaves, you confirm the work is complete and correct. Your sign-off is the finish line – not ours. If something still isn’t right, we’re not done yet.

What Stands Behind the Promise

A guarantee is only as solid as the people and systems behind it. Here’s what we’ve actually built.

Every Alcott technician passes a background check and identity verification before they’re ever sent to a customer’s home. This is the Threshold Standard – not a premium add-on, not something we do for certain neighborhoods. Before your appointment, we send you the technician’s name and photo. When they arrive, they show a photo ID badge at the door. If the person who shows up doesn’t match who we sent you, that visit is on us.

Every job starts with a written price, agreed before any work begins. No hourly rates, no subscriptions, nothing to sign up for. One written estimate per job. What it says is what you pay.

The materials we carry are specified by chimney professionals: DuraFlex liner systems, HeatShield resurfacing, Gelco, Olympia Chimney, Famco, and Copperfield. These aren’t box-store substitutes. They’re the brands that hold up, which is the only reason a written guarantee makes any sense to offer in the first place.

Ask Us to Prove It

The promise isn’t something you have to take on faith. Call (336) 863-3889 – a real person answers, around the clock – or book online. Ask us anything. The full terms of the 365-Day Done Right Promise are spelled out on our terms page, and we’re happy to walk you through them before you book.

Written by Ruben Castellano, Owner at Alcott Chimney Sweep, serving homeowners nationwide since 2002.